Recently I have been having trouble with my Uverse, at+t's newest offering. I live in a beautiful old house in a quiet neighborhood. I live near a large city and you would think that having troubles with your phone, Internet and TV would be a thing of the past. Not so.
I have documented over 30 calls to at+t and have had 16 specialty techs come over and try to find out what is happening. I have been told that maybe a squirrel ate through the wire. Really? Or that when there is rain it can jumble the lines. What does this mean? I have also been told that maybe we are in the shadow of a radio frequency that disturbs the fiber optics. What?
So about customer service. Every call I have made to at+t has been handled with courtesy and friendliness. They always apologize for the troubles I am having and sympathize with me. The techs are nice men and women who work hard and do their best to fix the problem. However the problem still exists, I still have dropped calls, frozen TV screens and no internet at odd times in the day. And although I am being "served" am I getting service?
Somehow at+t has separated these two, thinking that since I have been treated with kindness that I should be happy. At this point I just want the "service" to do its job with or without the nice "service agents". Were they there at 10:45 PM when I was watching Hawaii Five O last night, and the TV froze when they arrested the cute agent? No! I'm thinking of going back to the old system, forget the nice graphics and promises so I can watch a whole show or talk to my kids without having to apologize for the fact that my phone dropped their call again.
.
No comments:
Post a Comment